Refund Policy
REFUND POLICY
At LuxuryJewelryDeals.com, we strive to ensure your complete satisfaction with your purchase. If you are not entirely happy with your item, please review our return policy below:
1. Return Window
You have 30 days from the date of delivery to initiate a return.
2. Condition of Items
To be eligible for a return, items must be:
-
Unworn and in their original condition
-
In the original packaging with all tags attached
3. Exclusions
Please note that the following items are non-returnable:
-
Custom-made or personalized jewelry
-
Clearance or final sale items
4. Return Process
To initiate a return:
-
Contact our customer service team at support@luxuryjewelrydeals.com to request a return authorization.
-
We will provide you with instructions on how to return your item.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping method to ensure your return is received.
6. Refund Method
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
7. Exchange Policy
If you prefer to exchange your item for a different size or style, please follow the same return process. Exchanges are subject to availability.
8. Restocking Fees
A restocking fee may apply to certain returns, particularly for high-value items. Please inquire when you contact customer service.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.
Thank you for shopping with LuxuryJewelryDeals.com!